DEPOSIT


25% Deposit (non refundable) is required to reserve the accommodation. The balance is payable 14 days prior to occupancy – if not received the owner has the right to cancel the booking and attempt to re-let it.

 

PAYMENTS


Payments can be made by VISA and Master cards or direct bank transfer.

For direct deposit, our bank details are: ANZ. BSB 016-104 Account 286479327.

For PayPal deposits, please make payments to info@quietescapes.com.au quoting your booking number as a reference.

 

SECURITY BOND


 

Mandurah Apartment – $200 visa/debit or direct transfer. This is payable 24 hours prior to collection of the keys and will be refunded 3-5 working days following departure.

The security bond is designed to cover any additional costs incurred including but not limited to any breakages, damage, theft, excess cleaning requirements or extra guests beyond those declared etc.

 

CANCELLATION POLICY


Cancellations or changes to reservations with two weeks or less notice will incur at least the loss of deposit, or any other proportion of monies paid depending on the circumstances and at our discretion.

In addition to this:

  • No refunds are given.
  • A no-show or part stay will be charged at specified rates for the entire period booked.
  • Any items left behind will be kept for 30 days, and then donated to charity or disposed of. Every effort will be made to contact you about any personal items left behind.
  • Prices and charges are subject to change without notice.

 

GENERAL TERMS AND CONDITIONS


The following terms apply:

  • ALL LINEN – Sheets, towels, blankets, doonas, pillows, tea-towels are provided by the owner and included in your tariff.
  • Any guests that visit during your stay are welcome, however number of staying guests should not exceed the number stated on the confirmation notice.
  • Smoking is not permitted in any buildings, and we encourage you to be responsible whilst smoking outside due to fire risk.
  • No responsibility will be taken for any loss or damage to the guest’s vehicle and/or personal effects.
  • Pets are permitted in the cottage by prior arrangement. A pet cleaning bond of $40 is payable upon booking.
  • Please drive slowly within the property grounds. Normal speed 20 km/hr.
  • Normal check-in time is after 1 pm and check-out time is before 10 am on the day of departure. Late check-out upon request.
  • Any items taken, damaged or broken will be charged to your account.

By booking with Quiet Escapes, you are agreeing to these terms and conditions, and to our cancellation policy.